The shipments of botis.gr are made with ELTA Courier, Speedex Courier and Transport Agencies (mainly for furniture).
The processing of your order usually takes 1-2 days and as soon as it is sent, it is delivered to you within 3-4 working days and 4-7 working days for inaccessible areas.
Delivery date is relevant. We are not responsible for any delays due to the shipping company. We always send a confirmation email to the customer to send his order, as well as the code (tracking number), which you can use to track the progress of your order, until you receive it.
All our products are packaged in a safe way, so that they are received intact and sent to you insured. We do not bear any responsibility for damage caused to the items during their transport. If upon receipt of the parcel you find that it is in any way damaged, it is advisable not to pick it up or open it in the presence of the courier employee. In the rare case that you receive a product broken, you can return it to us for its repair, but the shipping from and to you, is borne exclusively by the customer. The shipping you pay will be refunded in full.
Generally, product returns are accepted conditionally (see below) and always within 14 days.
Returns of products charged by Botis
Return of products charged by botis.gr can be made in all cases in which the order is executed incorrectly, ie in case of delivery of an item other than what was ordered by type or quantity. Products must be returned in the condition received by the customer. In case they are not returned, at the time agreed after consultation with botis.gr (14 days), then the Online Store is entitled not to accept the return and therefore to refuse the replacement. In all cases the return of the product to be replaced must be done together with all the documents that accompanied the product and its complete packaging. The return of products charged by botis.gr will be made through ELTA. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of his claim. against the customer.
Returns of products charged by the customer
Return of products charged by the customer can be made in cases where the customer for any reason other than the above, changed his mind and no longer wishes to purchase the product, provided that the withdrawal deadline mentioned below has not expired. The return of the products can be done by sending them, the customer is charged with their shipping costs. In both cases mentioned above, the product must be in excellent condition together with all the original documents that accompanied it and its complete packaging. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the customer.
ATTENTION: In any case, before taking any action, contact us by phone at 2710231584 or by e-mail at firstname.lastname@example.org to guide you on the steps to follow depending on the problem you are facing.